Airport private arrival ride to NY hotels by Stretch Limousine, Sedan or Minibus

Hello Ibrahim, We’re sorry to hear that your experience was less than satisfactory. However, this booking was made with a phone operator at Viator and not through us. It’s very apparent that the information provided to you by the Viator representative was inaccurate. You initially booked a van for 14 guests + luggage but then later amended the booking with a phone operator at Viator to 15 guests and 26 pieces of luggage which would be logistically impossible in a van that can only accommodate a maximum of 14 passengers and including piece of luggage per person and you were indeed made aware of that well in advance. It should also be mentioned that this product only includes one drop-off location and you had indicated two different locations. Nonetheless you did not incur any additional fees for the extra stop. The phone operator at Viator should not have allowed those amendments to the booking as they were not authorized by us. Consequentially the miscommunication was through you and Viator not through us. It should be noted that prior to your flight we did generously offer you the option of upgrading to a very spacious luxury 23 passenger bus for a nominal fee of only $65. However you flat out said that you'd prefer to split your group into 2 instead of having everyone ride together in comfort, stating that you did not want to incur the additional fee. Regarding your less than ideal experience with the driver, that is not typical of the level of service that we offer and we will certainly look into that. Our goal was and always is to meet and exceed our guest’s expectations by going over and above thus providing excellent service and it seems we regrettably missed the mark despite our best efforts. In the interim, we hope you enjoy your stay in New York City and hope to have the opportunity to service your transportation needs once again. Sincerely, NYFT Staff